Orders & Shipping
Orders
Once your order has been submitted, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.
This means that we cannot cancel or make changes to your order including but not limited to:
- Canceling your order or items from your order
- Changing the color or size of any items
- Adding items to your order
- Changing your billing or shipping address
- Changing payment method
- Changing the Shipping Method
- Adding or Removing a Gift Card
If you'd like to place an additional order, remember our shipping is free! If you receive your order and decide you still want to return it, you can create a return here! Please make sure to review our return policy here.
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What order can we help you with?
- To make a general return, please click here.
- To report a missing item, please contact customer service using one of the contact methods at the bottom of this page.
- To report a damage or defect, please contact customer service using one of the contact methods at the bottom of this page.
To make any changes or request a cancellation, please see our section I want to Edit or Cancel my Order.
If you have an account, you can navigate to your order history to view your order status and track your orders. Otherwise, you can find your order by clicking here.
All orders placed Monday-Friday (during non-promotional periods) before 5pm (PST) will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).
Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
Shipping
Please note: we do not ship to PO Boxes at this time
Shipping options may vary depending on your delivery address, the timing of your order, and the availability of item(s). You will see your available options during checkout.
Standard (UPS Ground): FREE delivered within 3-5 business days
Fast (UPS 2nd Day Air®): $15 delivered within 2 business days
Faster (UPS Next Day Air®): $25 delivered within 1 business day
Fastest (Same-Day Delivery): $10 based on availability
We’re happy to offer FREE worldwide shipping with orders over $75 USD (excluding taxes, duties and international processing). If you do not see your location listed below, we don't currently ship to your location.
Domestic Shipments
Once an order is placed, we are unable to reroute it. If you have UPS My Choice you can select to have it routed to a UPS Access Point.
If you have an account, you can navigate to your order history to view and track your orders. Otherwise, you can view your order status and track your order by clicking here.
Once you receive your shipping confirmation email, please wait another 24 to 48 hours for your tracking information to be updated by the carrier. All orders placed Monday - Friday (during non-promotional periods) before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).
Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
All orders placed Monday-Friday before 12pm PT/3pm ET will ship the same business day. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
For Same-Day Delivery, orders must be placed before 4pm local time to be delivered same day.
Where we Ship To
We’re happy to offer FREE worldwide shipping with orders over $75 USD (excluding taxes, duties and international processing). If you do not see your location listed below, we don't currently ship to your location.
Aland Islands
Albania
Andorra
Angola
Antigua And Barbuda
Argentina
Aruba
Australia
Austria
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia And Herzegovina
Botswana
Bouvet Island
British Virgin Islands
British Indian Ocean Territory
Brunei
Bulgaria
Burkina Faso
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Cambodia
Canada
Caribbean Netherlands
Cayman Islands
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Congo
Congo
Costa Rica
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
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Ecuador
Egypt
Equatorial Guinea
Estonia
Eswatini
Ethiopia
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Germany
Ghana
Gibraltar
Greece
Grenada
Guadeloupe
Guatemala
Guernsey
Guyana
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Haiti
Heard Island And Mcdonald Islands
Honduras
Hong Kong
Hungary
Iceland
India
Ireland
Isle Of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kenya
Lao People's Democratic Republic
Latvia
Lesotho
Liechtenstein
Lithuania
Luxembourg
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Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritius
Mayotte
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Norfolk Island
Norway
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Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Reunion
Romania
Rwanda
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Saint Barthélemy
Saint Kitts And Nevis
Saint Lucia
Saint Martin
Saint Pierre And Miquelon
San Marino
Saudi Arabia
Senegal
Serbia
Singapore
Sint Maarten
Slovakia
Slovenia
South Africa
South Georgia And The South Sandwich Islands
South Korea
Spain
Sri Lanka
St. Vincent
Svalbard And Jan Mayen
Sweden
Switzerland
Taiwan
Tanzania
Thailand
The Democratic Republic Of The
Timor Leste
Togo
Tokelau
Trinidad and Tobago
Turkey
Turks and Caicos Islands
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Uganda
United Kingdom
United Republic of Tanzania
Uruguay
Vanuatu
Venezuela
Vietnam
Wallis And Futuna
Western Sahara
Zambia
Zimbabwe
Couldn't Resolve your Issue? Contact Us.
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Weekdays: 6:00am to 6:30pm (PT)
Weekends: 8:00am to 4:30pm (PT)