Returns & Exchanges

Want to make a return?

Return Policy

Not quite right? If you need to return or exchange any products you have 30 days to return your purchase. Returns must be made online and the following must apply:

Product must be unworn and unwashed in its original condition.
Tags must still be attached and in the original packaging (if possible).
Return must be made within 30 days of the original purchase.
Refunds will only be applied to the original form of card payment.
All return shipping costs will be covered by the customer unless the issue is related to the quality of the item.

Terms and Conditions

All returns are reviewed and processed by our team in-house. Ultimately, this means determining whether an item is unworn and unwashed, the quality of the return, and with the intent of providing the best experience for our customers. We have a no-nonsense policy with potential fraud or abuse of the return policy. If there are excessive or unreasonable returns, this may result in the rejection of future transactions or returns.

We may request additional information be provided if needed for certain cases.

Our Quality Promise

We strive here at CatchHalo to bring you solid, high-quality products. It is our highest priority in our brand to sell products that will not disappoint and even exceed expectations. If your item is not up to this standard, we will work with you to make it right.

Exchanges

For returns, please allow 2-4 business days to process the return once it is received.

If you have requested an exchange, it will then be shipped to you with a new email for tracking.

During the exchange process, you have the option for an instant exchange if you don't want to wait for the return to be received. A hold for the amount of the new item will be placed on your credit card and the new order will be processed immediately. As soon as your return is dropped off at the carrier, the hold will be released. You will have 21 days to ship your item(s). If your return is not in transit after 21 days, your card will be charged for the full amount of the item(s).

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